Shipping

Ship Orders through Hankly

    Creating a Shipment Order

  1. Go to your Hankly Dashboard and Go to Orders → View All Orders
  2. Click the link on the Order ID of the order that you want to download/print.
  3. From the Shipments card choose "Ship through Hankly".
  4. Scroll to "Shipment Information" card.
  5. Enter Length, Breadth & Height of the package in centimetres (cms).
  6. Enter weight in Kilograms(kgs). If the weight of the package is 500gms enter 0.5

    To convert grams(gms) to kilograms(kgs), divide the weight with 1000. For example:
    500gms = 500/1000 = 0.5kgs

  7. Select Pickup Location from the dropdown.
  8. Click "Ship Now"
  9. Choose a shipping partner from the "Shipping Partners" card, and click Ship Now

    Compare rating, price and expected time of the delivery before selecting a courier partner.

  10. Click Yes in the confirmation dialog box to continue. Wait until the shipment is created.
  11. Preparing the Shipment

  12. Download the Order Invoice by clicking Downlad Invoice and take a print out.
  13. Click the "Print Shipping Label" button in the yellow card on top of the page and print it.
  14. Get the package ready for shipment with proper packaging and paste the "Shipping Label" on the top of the package. If you send invoices, Do not forget to send printed invoice alongwith.

    We request everyone to not send a printed copy of the invoice | Save Paper . Save Nature.

  15. Click "Request Pickup" in the yellow card on top of the page.
  16. Click "Print Manifest" to download the manifest file and take a print out. This needs to be given to the pickup partner for acknowledgment of shipment pickup.
  17. When your courier partner picks up the package, click "Mark as Shipped & Notify Customer".

Ship Orders through Hankly

  1. Go to your Hankly Dashboard and Go to Orders → View All Orders
  2. Click the link on the Order ID of the order that you want to download/print.
  3. From the Shipments card choose "Self Ship - by Hand".
  4. Scroll to "Shipment Information" card.
  5. Enter name of the Delivery Person.
  6. Enter contact number of the Delivery Person.
  7. You can also add delivery person details here to avoid entering the delivery person details manually again and again.

  8. Click "Ship Now"
  9. An email and SMS notification will be sent out to the customer.

Ship Orders through Hankly

  1. Go to your Hankly Dashboard and Go to Orders → View All Orders
  2. Click the link on the Order ID of the order that you want to download/print.
  3. From the Shipments card choose "Self Ship - through Courier".
  4. Scroll to "Shipment Information" card.
  5. Enter name of the Delivery Partners i.e. Fedex, Delhivery, Shadowfax, Bluedart etc.
  6. Enter the tracking number using which customers can track their orders. Do not enter complete URL.
  7. Enter the expected delivery date as per your courier partner
  8. Click "Ship Now"
  9. An email and SMS notification will be sent out to the customer.

Add Pickup Locations

You can add pickup locations from where courier partners and your customers (if enabled) can pick packages.

  1. Go to your Hankly Dashboard and Go to Shipping → Pickup Locations
  2. You can add a new pickup location using the form on the right side of the page.

  3. Add Shipper Name, name of the company or person who is shipping the package. (In most cases, your store name)
  4. Enter the phone number of the contact person at the pickup location.
  5. Enter the email of the contact person at the pickup location
  6. Enter address line 1 of the pickup address
  7. Enter address line 2 of the pickup address
  8. Your address line must not exceed 50 characters.

  9. Enter city of your pickup location.
  10. Enter name of the state of your pickup location.
  11. Enter pincode of the pickup location.
  12. Click "Add".

Manage Delivery Locations and Cities

You can restrict your serviceable ares by adding a list of pincodes or cities.

  1. Go to your Hankly Dashboard and Go to Shipping → Delivery Locations

    Restrict Pincodes

  1. Enter a valid 6 digit pincode in the textbox next to Shipping Pincodes
  2. Add another pincode by clicking the icon
  3. You can delete any added pincode by clicking the icon

  4. Click "Save".

    Restrict Cities

  1. Enter name of the city in the textbox next to Shipping Cities.
  2. Add another city by clicking the icon
  3. You can delete any added city by clicking the icon

  4. Click "Save".

Manage Shipping Charges

  1. Go to your Hankly Dashboard and Go to Shipping → Settings
  2. Enter the shipping cost per order.

    This shipping cost will be used by default on all orders. If you want to customize shipping cost based on product, edit the product.

  3. If you want to offer free shipping above certain cart amount. Enter the amount (minimum order value) in free shipping textbox.
  4. Modify shipping rules as per your requirement, read all the options carefully
  5. Click "Save".

Track Order

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